Does that sound arrogant? Maybe. I live in a culture where being honest about your accomplishments is seen as bragging. And bragging is a deadly sin in the country that admires their royal family for “being so ordinary”.
Thanks to my love for everything English, I have been able to adopt a middle way: being slightly eccentric while also pretending that this is just a harmless, funny thing and not my “normal” behaviour; being honest and direct while using sentence constructions that are similar to English ones with all their woulds and mights; and pretending it’s not a big deal while being completely upfront about my strengths.
- I’m an awesome writer
Yeah, I know. You’re reading this blog so you probably think “Why mention that?”. But it’s worth mentioning. I have done copy writing for websites, rewriting long-winded marketing copy to fit short attention spans on the internet, highlighting strong points and paying attention to search engine stuff. (Which is one of the reasons I never use a link like here). In nearly every job I’ve had, I ended up writing manuals for stuff that people kept asking me about. Because I have a knack for describing things in clear, uncluttered language. I have also taught coworkers how to write better emails, paying attention to what question they’re replying to, acknowledging the other person’s initial issue and only then moving on to describing the solution. (And also making sure that the solution sounds like hard work so we can charge more). Not just telling them “it’s fixed, kthxbai“. And let’s not forget CHECK YOUR SPELLING AND GRAMMAR. I can spot a typo from a mile off. And I firmly believe that if you have a lot of spelling mistakes in an email to a customer, you’re signalling to them that you think they’re not worth the extra time to do a careful check of your writing before hitting “Send”.
- I’m good with customers
You wouldn’t expect that from someone with persistent deficits in social communication and social interaction across multiple contexts, would you? But I am really good with customers. In both email and phone contact, I mirror their words in several ways, so they feel heard and understood (and also to make sure that I’ve actually understood them). I use clear and non-ambiguous language and don’t make promises I can’t keep. And I also follow through on the promises that I can keep. I’m not as good in face-to-face contact, but if I’m in a meeting as the technical expert, I can concentrate on just adding in the specifics and details, which gives me a way to avoid all the body language and emotional attachment. And the lack of emotional attachment is also why I’m one of the best people to deal with angry customers. I’m calm and professional. I know it’s not about me. The customer just wants to get taken seriously. Doesn’t everyone get angry when they think people aren’t listening? I’ve only had someone hang up on me ONCE, and he dropped by the office the next day to bring cake.
- I know something about everything
No, seriously. I might not be the person who knows the most about a single subject, I might not be a CSS guru or a PHP wizard or a kick-ass sysadmin, but I know about all those things. Show me something I haven’t worked with yet, and I’ll get the hang of its general function and purpose within a week. And then I’ll write a manual about it. And be able to explain it to customers. And create realistic expectations of how much work it will be to implement something. Because I get the technical stuff. I often call myself a translator between customers and programmers, because I have the knowledge but not the baggage. I can think outside the box. And then explain the box to others. But my strength is not just knowing a lot of stuff, I also go in there and get my hands dirty. Image not loading? I’ll have a quick look and fix it. No probs.
- I fix things
I’m a typical first responder. Sometimes my fixes won’t be pretty, but they will be fast and efficient. Because I have incredible focus and pattern recognition. I can see where things are going wrong, I can find those bugs, and then I don’t spend ages trying to figure out why the bug is there in the first place, but I simply think up a solution. (And put a comment in the code explaining the ugliness, because I’m professional like that). I see the nail. Sometimes my quick fixes are only a temporary solution, in which case I write up a short description of the problem and what I’ve done so far, and then send it on to a programmer. This saves the customer from having to explain the problem twice, and it saves the programmer from having to spend time looking for the problem, and listening to non-technical stuff.
- I’m detail oriented
Yeah, people often think of details in relation to “getting bogged down in details”. But it is a strength, and an awesome one at that. It means I don’t overlook a step, no matter how small it is. I don’t fix something and then forget to send an email about it. I remember exactly how much time I spent on the phone so I can do my hours registration or invoicing. I write amazing manuals (there they are again, but seriously, it’s a skill) because I don’t skip a SINGLE step. I describe each click and command. (Which is not something most people do. Like that one time a coworker kept telling me to set up a VPN connection, and I kept going to the Windows Configuration screen and click “Set up a VPN connection” – sounds logical right? – but what he forgot to tell me was that I was supposed to do that by right-clicking a tray icon. Took us HALF AN HOUR before we’d solved that little communication problem. He wasn’t very detail oriented).
- I really really enjoy my work
Dedicated is the word I’d use. Because obsession sounds so… autistic. But in fact, my obsessiveness is my main autistic trait. When I’m working, I’m in the zone. I’m utterly focused. I love writing the perfect email, making a customer happy by simply listening to them on the phone, implementing the perfect fix, making that light bulb go off in other people’s heads. I love beautiful bits of coding and well-structured databases. I love not being afraid of command lines and root privileges (although I did accidentally kill an entire web server once by executing a CHMOD command in the wrong directory. But that’s another strength: I always take responsibility for my mistakes).
And most of all, I love being a nerd girl in a nerd world.